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Tier-1 brand, metro location, and a visible product-manager profile increase applicant competition.
Requires product/engineering experience and technical analytics, limiting cross-industry transferability.
Multiple explicit years, technical and managerial mandatory skills, and specialized quality metrics create high strictness.
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Lead and manage a team of Technical Services Managers to investigate, triage, and resolve complex member escalations within target SLAs.
Own the development and implementation of reporting and quality reviews to track product health metrics and drive strategic initiatives to improve product quality across multiple product suites.
Collaborate closely with Engineering, Product Management, and cross-functional leadership to set quality standards and enhance customer experience through data-driven insights.
7+ years of professional experience in software engineering, quality assurance, product operations, or a similar technical field.
2+ years of people management experience leading technical teams.
2+ years professional experience with SQL and business analytics tools (e.g., Tableau, Business Objects).
Bachelor’s degree or equivalent relevant experience; role based in Bangalore, India with hybrid work arrangement.
Experienced in leading distributed, autonomous technical teams embedded within product engineering organizations.
Strong technical background with experience in modern programming languages and architecting scalable web systems.
Strategic and analytical leader adept at leveraging data to influence product quality improvements and cross-functional collaboration.