Back
Known insurer, metro location, and broad operations scope yields medium competition.
Requires US Health & Benefits insurance operations expertise and significant leadership, so background fit sensitivity is high.
Explicit 12–15 years, 8+ years leadership, and insurance operations requirement makes screening highly strict.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Lead and manage a hierarchical team structure of 10-12 Leads and Senior Leads, Assistant Managers, Deputy Managers, overseeing approximately 100 team members to drive operational excellence.
Partner with clients to implement best practices, optimize workflows, and enhance customer success and satisfaction through data-driven strategies.
Drive continuous process improvement, automation, and standardization while managing escalations, recruitment, and performance management to align with Gallagher’s global standards.
12–15 years of experience in insurance operations (US Health and Benefits) with at least 8+ years in a leadership role.
Bachelor’s or Master’s degree in any discipline.
Strong written and oral communication skills mandatory.
Work Experience Required: 12–15 years in insurance operations with leadership experience.
Experienced leader with a proven track record managing large, multi-level teams in insurance operations, especially US Health and Benefits domain.
Able to translate operational needs into scalable processes and manage critical client escalations with ownership and proactive communication.
Comfortable using data analytics to drive decisions, continuous improvement, and foster a culture of accountability and high engagement.