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Senior leadership and niche Six Sigma requirement reduce applicant density.
Six Sigma and transactional quality skills are transferable, though travel domain knowledge adds moderate domain specificity.
Explicit 12+ years requirement and mandatory Black Belt certification make screening highly strict.
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Lead and develop a high-performing quality assurance team supporting client accounts with focus on service-delivery standards.
Drive efficiency improvements, governance, risk management, and SLA monitoring in quality assurance processes.
Lead digitalization and continuous improvement initiatives including audit mechanisms, statistical analysis, and client experience enhancement.
Minimum 12 years overall work experience, with at least 6 years in Quality roles.
Lean Six Sigma Black Belt certification required.
Experience in automation of Quality functions and knowledge of Agile methodology.
Graduate or Postgraduate degree; notice period not explicitly mentioned in the JD.
Experienced leader in quality assurance with strong focus on operational excellence and risk management within BPM or similar sectors.
Proven capability in digital tools adoption for quality function and delivering data-driven business insights.
Strong analytical skills with ability to handle ambiguity, shifting priorities, and lead large teams in continuous improvement contexts.