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Tier-1 brand, metro location, and broad platform design skillset attract many qualified applicants.
Platform and AI-driven product design favors candidates from SaaS/product companies, reducing cross-industry transferability.
Explicit 8+ years, senior portfolio, platform and AI design expertise create strict candidate filters.
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Design omnichannel platform experiences connecting customers with human experts across chat, video, and screen share with full context continuity.
Own interaction, visual, and motion design for complex multi-channel experiences ensuring consistency and innovation.
Lead design strategy, standards, tooling, mentoring, and cross-functional alignment to build a resilient, unified expert platform.
8+ years experience in product or interaction design, preferably at a SaaS or platform company.
Bachelor's degree in Human-Computer Interaction, Design, Computer Science or equivalent practical experience.
Expertise in user-centered design methods including systems thinking, interaction and visual design.
Proven track record delivering complex, multi-sided/platform-level products with hands-on prototyping and motion design experience.
Experienced in designing complex, AI-driven or service design-enabled platform-level products.
Skilled in strategic design storytelling and influencing stakeholders in a matrixed environment.
Proficient in advanced design technology tools (e.g., Figma, advanced prototyping) and mentoring design teams.