Back
Remote role with a common CSM title and early-mid experience attracts moderate applicant competition.
Core CSM skills transfer broadly, but jewelry manufacturing, CAD, and production specifics increase domain specificity.
Explicit 2+ years, US business hours, and strong English communication requirement create moderate filtering.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Serve as primary point of contact managing custom jewelry customer accounts from design to delivery.
Clarify customer requirements and coordinate internally with design and production teams to ensure accurate manufacturing and on-time delivery.
Manage pricing support, production tracking, and order workflow to maintain a high-touch customer experience and smooth project progression.
2+ years experience in Customer Success, Account Management, Client Services, Operations, or similar roles.
Excellent written and spoken English with neutral accent suitable for US-based customers.
Highly organized with tech-savviness to quickly learn new software systems.
Comfortable working US business hours.
Experience or strong interest in jewelry, diamonds, gemstones, luxury products, or custom manufacturing workflows.
Ability to balance customer-facing relationship management with operational tasks like pricing and CAD coordination.
Demonstrates strong ownership, problem-solving skills, and initiative to improve workflows in fast-paced, time-sensitive production environments.