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Tier-1 brand and Bangalore metro increase applicant density, but specialized networking L1 skills moderate competition.
Networking operations skills are transferable across industries but require domain-specific tooling knowledge.
Multiple mandatory networking technologies and ITSM skills filter candidates despite no explicit years requirement.
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Provide managed network services focusing on incident identification, investigation, and resolution to maintain client IT infrastructure availability.
Monitor client infrastructure proactively, execute maintenance activities like patching and configuration changes, and ensure continuous service delivery through proper shift handovers.
Identify and implement opportunities for process optimization, automation, and assist with project work and disaster recovery testing when needed.
Bachelor’s degree in information technology, computing, or equivalent experience.
Basic knowledge of network technologies such as Pulse Secure SSL VPN, Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr/ISr routers, Cisco ACS, ISE, Meraki switches, and routing protocols (BGP, OSPF, EIGRP).
Experience Required: Not explicitly mentioned in the JD (Entry-level role).
On-site work location required.
Comfortable working in a structured environment with defined SOPs and ITSM processes, focusing on disciplined ticket handling and prompt resolution.
Capable of working across cultures with strong communication and active listening skills, adaptable to changing environments and pressure.
Demonstrates client-focused approach with ability to plan for changes, optimize processes, and contribute to continuous service improvement.