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Tier-1 employer, Bangalore location, and common entry-level networking role create medium competition.
Networking operations skills transfer easily across industries, so background sensitivity is low.
Moderate due to specific networking technologies required but no explicit years or mandatory certifications.
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Provide managed network services by monitoring, investigating, and resolving first-line technical incidents to maintain client IT infrastructure uptime.
Execute maintenance tasks including patching, configuration changes, and ensure smooth shift handovers for continuous service quality.
Identify process improvements and automation opportunities while supporting occasional project work and disaster recovery functions.
Bachelor's degree in information technology, computing, or equivalent experience.
Basic technical knowledge of network technologies and devices such as Pulse Secure SSL VPN, Juniper, Palo Alto, Fortinet firewalls, Cisco Nexus switches and routers, Cisco ACS, ISE, Meraki switches, and routing protocols like BGP, OSPF, EIGRP.
Familiarity with ITSM tools and processes, disciplined ticket handling based on SOPs, including telephonic, chat, and ITSM ticket support.
Work Experience Required: Not explicitly mentioned in the JD.
Entry-level or early-career professional comfortable handling and resolving first-line network incidents independently following defined processes.
Strong attention to detail with ability to act promptly and follow standard operating procedures (SOPs) to maximize ticket resolution using existing knowledge base.
Capable of working effectively in hybrid environments and across diverse cultural settings, with client-focused communication and resilience under pressure.