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Tier-1 brand, metro location, and a common networking/managed-services role drive high applicant density.
Core networking and ITSM skills are broadly transferable across industries, lowering background sensitivity.
Specific networking technologies and ITSM/process skills required but no explicit years makes shortlisting moderately strict.
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Provide first-line managed services support for client IT infrastructure, including incident identification, investigation, and resolution.
Monitor client systems proactively, execute maintenance like patching and configuration changes, and ensure smooth shift handover for continuous service.
Identify opportunities for process improvements and automation; occasionally support project work and disaster recovery activities.
Basic understanding of networking technologies including Pulse Secure SSL VPN, Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus/ASr/ISr/ Meraki devices, and routing protocols BGP, OSPF, EIGRP.
Experience with ITSM tools and processes, including ticket handling and request fulfillment procedures.
Bachelor’s degree in Information Technology, Computing, or equivalent experience.
Work Experience Required: Not explicitly mentioned in the JD.
Disciplined and prompt in ticket management following defined SOPs, with capability to resolve issues using knowledge articles independently.
Strong client-focused mindset with ability to communicate effectively across cultures and social groups, demonstrating active listening and positive resilience under pressure.
Adaptable to changing environments and willing to contribute extra effort, including longer working hours when needed.