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Popular Scrum Master role, known employer brand, and metro hiring increase applicant competition.
Agile and Scrum skills are transferable, but banking and contact-center experience preference increases domain specificity.
Explicit 6+/8+ years requirement plus mandatory CSM/SAFe certification and leadership/vendor management demands.
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Lead and manage delivery activities of multiple Scrum/Kanban teams executing strategic digital initiatives supporting Global Operations Initiatives & Technologies.
Facilitate all Scrum/SAFe ceremonies and ensure alignment with Agile Manifesto, SAFe core values, Lean-Agile mindset, and principles to deliver projects on time and maintain high performance.
Collaborate with product owners, engineering teams, business stakeholders, and ART leadership to shape requirements, communicate progress, and prioritize production support and project deliverables.
Bachelor's degree in any discipline with minimum 6+ years overall experience or 8+ years in absence of degree.
Minimum 3 years experience in developing and implementing information systems.
CSM/SAFe certification is mandatory.
Work timings require availability between 6:00 AM to 11:30 AM US Eastern Time (converted to 2:00 PM to 11:00 PM IST), with flexibility outside this window for meetings.
Experienced in leading multiple Agile teams using Scrum and SAFe frameworks in complex, cross-functional environments.
Demonstrated ability to manage vendor/people resources and collaborate effectively with diverse stakeholders including product owners, architects, and external vendors.
Good understanding of Contact Center Technology and Banking/Financial Services domain preferred though not explicitly exclusive.