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Tier-1 brand, metro location, generalist manager title, and broad skillset increase candidate competition.
Digital support and release management skills are moderately transferable across industries but expect some domain bias.
Moderate filtering expected for managerial support, release management, and customer-service expertise rather than strict years.
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Oversee daily support operations for specific digital products and services, ensuring compliance with service agreements.
Manage staffing, task assignment, resource coordination, and record-keeping to resolve customer issues effectively.
Serve as escalation point for critical problems and lead team development, planning, and delivery in support operations.
Work Experience Required: Extensive experience in customer support operations, software release and reliability management, and leadership roles as implied by skill requirements.
Mandatory Skills: Decision making, effective communication, problem solving, organizational leadership, customer interaction, customer support policies, software release and reliability management.
Degree Requirement: Not explicitly mentioned in the JD.
Notice Period: Not explicitly mentioned in the JD.
Experienced manager skilled in overseeing technical support teams and cross-functional coordination in technology/digital product environments.
Proficient in advanced decision-making, customer escalation management, and software release operations with strong problem-solving capability.
Capable of leading organizational development initiatives, staff coaching, and maintaining compliance with service and quality standards.