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Tier-1 bank, mid-level project role, metro location and broad stakeholder skills drive high competition.
Requires banking and call-center domain experience, limiting transferability across industries.
Explicit 5–8 years, banking/call-center domain experience and stakeholder management create stringent shortlisting filters.
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Lead and manage end-to-end project management activities including planning, resource allocation, risk and change control for business and regional projects focused on development and change management.
Coordinate communication, facilitate stakeholder management, and ensure compliance with policies while transitioning systems, products, and processes to minimize operational impact.
Review and improve processes, policies, and procedures; act as a subject matter expert and liaison between departments and business areas to resolve queries and implement new procedures.
5-8 years of relevant experience in project or customer service management within a call center or related environment.
Bachelor’s degree or equivalent experience required.
Knowledge of call center technologies, HR policies, and call center industry.
Work Experience Required: 5-8 years
Experienced in managing complex projects with multiple stakeholders across business functions in a fast-paced environment.
Strong analytical skills with ability to balance conflicting situations and make independent judgments within regulatory compliance.
Demonstrates strategic oversight by contributing to business growth initiatives and maintaining rigorous process and risk management.