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Common entry-level CRM/operations role in a metro, so moderate applicant competition.
CRM, Excel, and campaign operations skills transfer easily across industries.
No explicit years but requires CRM, Exotel/Knowlarity experience and data accuracy, so moderate filtering.
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Manage and update customer data within the CRM system, including data cleaning, validation, and deduplication.
Prepare reports and maintain trackers primarily using Google Sheets; handle lead database uploads for calling campaigns.
Configure, launch, and monitor calling campaigns via Exotel and Knowlarity platforms; coordinate with Sales, Marketing, and Operations teams for data requirements.
Proficient in Google Sheets or Microsoft Excel with strong attention to detail and data accuracy.
Good communication and coordination skills necessary for cross-team collaboration.
Ability to consistently manage repetitive tasks without loss of accuracy.
Work Location: Onsite at Baner Road, Pune, Maharashtra; Work arrangement is full-time and work from office. Work Experience Required: Not explicitly mentioned in the JD.
Detail-oriented individual capable of maintaining high data integrity across CRM operations.
Comfortable working in operational roles with repetitive data management and campaign monitoring tasks.
Experience or familiarity with using telephony platforms like Exotel and Knowlarity would be advantageous but not explicitly required.