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Tier-1 brand plus a common network operations role increases applicant density.
Networking vendor skills are moderately transferable across industries.
Mandatory vendor certifications and specific networking skills increase screening strictness.
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Ensure operational stability of clients' IT infrastructure by proactively monitoring, identifying, and resolving technical incidents and problems at second-line support level.
Handle and escalate medium complexity incidents, execute operational tasks, and maintain service levels according to SLAs.
Collaborate with automation teams to optimize and automate routine tasks, support change management, and contribute to disaster recovery and project initiatives.
Proficiency with Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and ticketing tools.
At least one technical certification in any of the specified technologies.
Bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience.
Workplace type: On-site working. Work Experience Required: Not explicitly mentioned in the JD.
Experienced in second-line network operations support with a client-first service approach.
Comfortable working within a dynamic, multi-cultural environment requiring adaptability and resilience.
Skilled in operational planning and communication across teams to manage incidents, escalations, and change processes effectively.