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High due to known logistics brand, generalist key-accounts title, and mid-level (2-5yr) candidate pool.
Medium because account management skills transfer industries but logistics billing and lane knowledge adds specificity.
Medium because an explicit 2–5 years requirement plus sales/marketing background is mandatory without niche certifications.
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Manage high volume inbound customer communications via email and phone to assess needs and ensure satisfaction.
Perform first-level root cause analysis and coordinate service recovery and escalation processes with senior management.
Handle billing, payment collection, and maintain accurate records of key and potential customers while acting as communication liaison between clients and internal teams.
Graduate degree with Sales & Marketing background.
2-5 years of experience in retail sales.
Experience handling customer service and account management in a high-volume environment.
Location regional (North, South, East, West) - specific location not explicitly mentioned.
Proven ability to manage large volumes of customer inquiries efficiently and accurately.
Experience in retail sales indicative of strong customer orientation and understanding of sales processes.
A candidate capable of coordinating between customers and multiple internal teams to achieve service recovery and revenue growth.