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Mid-level generalist role, metro location, broad skillset, and 3–6 years experience increases applicant competition.
Technical devops skills transfer broadly, though financial systems and regulatory context moderately limit portability.
Multiple mandatory technical skills and explicit minimum four years make shortlisting stringent.
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Maintain and provide technical support for all operational applications beyond development stage, resolving critical production issues and leading major incident resolution.
Collaborate with development, infrastructure, and internal/external clients to escalate and resolve support incidents and participate in disaster recovery events.
Analyze application designs for gaps or optimizations, support audit requests, manage certificate renewals, and implement automation to improve application monitoring.
Minimum 4 years of related application support experience.
Bachelor's degree preferred or equivalent experience.
Required technical skills: Unix, Linux, Windows, SQL/PLSQL, relational databases (e.g., DB2, Oracle, Snowflake), container technologies (Docker, Kubernetes, OpenShift).
Experience with ITIL Change, Incident, Problem management processes and strong problem-solving skills.
Experienced in distributed and mainframe application support within highly regulated or complex environments.
Proficient with cloud platforms (AWS, Azure), middleware (Tomcat, WebSphere), and messaging queue systems (IBM MQ, Kafka).
Able to lead incident management and collaborate cross-functionally to optimize application reliability and compliance.