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Strong Tier-1 brand, metro Bengaluru location, and mid-level generalist role increase applicant competition.
High because Informatica/MDM expertise and enterprise SaaS experience limit cross-industry transferability.
Mandatory 5+ years and specific Informatica/MDM expertise create strict screening.
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Serve as trusted advisor and strategic partner to Informatica enterprise customers focusing on adoption, value realization, and long-term success post-sales.
Develop and execute tailored customer success plans driving consumption and adoption health aligned with business objectives.
Proactively identify and mitigate risks, advocate product feedback to internal teams, and lead business and technical assessments to guide adoption strategy.
Bachelor’s degree in Computer Engineering/Technology or related field.
5+ years of experience in customer success, account management, or related roles in enterprise software or data management.
Expertise in Informatica Cloud or related Data Governance/MDM products (e.g., Profisee MDM, Tibco, Boomi, Collibra, Alation, Talend).
Experience in pre-sales or post-sales consulting; knowledge of AWS, Azure, or GCP Cloud ecosystems preferred.
Experienced in managing complex enterprise customer relationships impacting adoption and retention in data management or related software solutions.
Able to conduct structured business and technical sessions with diverse stakeholders including executives and technical teams.
Skilled in identifying deep business needs and technical gaps to influence product development and drive customer value realization.