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Metro, mid-level CSM at a known SaaS, generalist role with 5+ years increases applicant competition.
Requires SaaS B2B and mobile ecosystem experience, making cross-industry transferability limited.
Explicit 5+ years, mandatory SaaS/B2B and mobile ecosystem experience, plus technical integration skills.
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Manage post-sales onboarding and integration for closed leads, ensuring successful platform adoption.
Serve as the primary contact for assigned accounts and drive customer growth and retention.
Advise enterprise B2B clients on optimizing app marketing using MoEngage’s product suite, including consulting on data flows and APIs.
Minimum 5+ years of experience in SaaS Presales, Technical Account Management, or Support Engineering with B2B mobile ecosystem focus.
Strong understanding of mobile ecosystem and app marketing; SaaS and B2B experience mandatory.
Proficiency in understanding customer requirements, data flows, APIs, and basic HTML.
Work Experience Required: 5+ years as stated, other details such as notice period not explicitly mentioned.
Experienced in managing technical enterprise client relationships post-sales with ownership for growth.
Comfortable consulting at senior levels within top internet and mobile app companies.
Technically proficient with SaaS platforms, capable of product evangelism and client education.