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Tier-1 funded SaaS, remote role, and generalist enterprise CSM profile drive high competition.
High-touch enterprise SaaS and US-market experience required, limiting cross-industry transferability.
Explicit 8–10 years, enterprise SaaS, US timezone and large-book management requirements make filters strict.
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Own the entire post-sales customer lifecycle, including onboarding, adoption, retention, and renewal for a book of business up to $4 million USD.
Act as product champion and strategic consultant to large enterprise customers, driving value realization, strategic business reviews, and identifying upsell/cross-sell opportunities.
Mentor Customer Success Managers and lead customer advocacy initiatives while working with internal teams to improve product and customer success processes.
8 to 10 years of experience in high-touch Customer Success or Strategic Consulting roles in B2B SaaS or Tech Product companies.
Proven experience managing large enterprise customers in Americas region independently.
Ability to engage with senior business stakeholders (Director level and above).
Must align work hours to US time zone (5:30 pm to 2:30 am IST) and be willing to travel annually to the US.
Experienced individual contributor with senior customer-facing experience managing enterprise accounts without direct people management responsibilities.
Strong consultative and strategic engagement skills, capable of conducting Executive and Quarterly Business Reviews to demonstrate ROI and value.
Business savvy with ability to uncover new use cases and align customer goals with product capabilities to drive retention and growth.