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Senior, Pune-based role with strong pharma domain requirement narrows applicants, yielding moderate competition.
High — requires deep pharmaceutical domain and specific operations/service-management experience, limiting cross-industry transferability.
Many mandatory filters: 12+ years, 10+ pharma operations, ITIL, ETL, incentive compensation, and 24x7 support.
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Lead and manage operations and delivery projects in Medical and Pharmaceutical domain, aligning with strategic business priorities.
Implement ITIL best practices and drive transformation initiatives to optimize pharma operations and continuous improvement.
Oversee 24x7 support operations, incentive compensation processes, ETL operations, and operational KPI monitoring to ensure SLA compliance and business outcomes.
12+ years of IT experience with at least 10 years managing projects and operations in Medical and Pharmaceutical domain.
Proven experience in ITIL process application and managing 24x7 support with SLA adherence.
Bachelor's degree in Engineering, Computer Science, Information Technology, or related field.
Willingness to work from Pune office.
Experienced leader in large-scale operations and transformation programs within pharma industry with strong stakeholder management skills.
Expert in operational excellence with capabilities to drive process optimization, data-driven performance management, and risk mitigation.
Proficient managing geographically distributed, cross-functional teams with a focus on delivery, innovation, and business continuity.