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Tier-1 brand, metro location, and broad skill requirements increase candidate competition.
Program and change-management skills are broadly transferable, though company-specific experience is valued.
Senior 15+ years requirement plus PMP preferred and transformation expertise tightens candidate filtering.
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Lead large, cross-division functional projects focused on process mapping, optimization, and digital transformation to improve customer experience and organizational efficiency.
Develop and implement strategy, set functional policies, and ensure key performance indicators are established and tracked against program objectives.
Provide innovative solutions to complex problems and mentor lower-level employees to achieve operational and strategic plans.
Bachelor's or Graduate Degree in Computer Science, Information Systems, Engineering, or related discipline, or commensurate work experience.
Typically 15+ years of work experience, preferably in Project Management, Technical Support, Customer Support, or Process Engineering.
Preferred certifications include PMP or Prince 2 Practitioner.
Experience with Agile Methodology, Project Management, Change Management, Risk Management, and Process Improvement.
Experienced leader capable of managing large, complex, cross-functional teams with strategic impact.
Strong background in project and process management with ability to develop and execute innovative strategies.
Proficient in Agile and PMI methodologies, with a track record of driving measurable improvements in business operations and customer centricity.