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Strong employer brand, popular engineering manager role, and Pune metro location increase applicant competition.
Platform and cloud leadership skills transfer across industries, but SaaS and API expertise increases domain specificity.
Requires proven engineering manager track record and backend/cloud architecture expertise, creating strict hiring filters.
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Lead a team of about 10 engineers responsible for building scalable, low-latency infrastructure powering Zendesk's AI Integrations Platform and API strategy.
Collaborate closely with cross-functional leaders in Engineering, Product, and Program Management to align on strategy and deliver reliable, mission-critical backend services.
Drive team culture, growth, and performance with a focus on inclusivity, trust, feedback, and strong communication across the organization.
Experience as an Engineering Manager or equivalent with responsibility for managing engineering teams.
Experience with large-scale cloud architecture, preferably in a SaaS environment.
Must be located in Karnataka or Maharashtra and willing to work in a hybrid role with 3 days per week onsite at Pune office.
Familiarity with modern API standards and protocols such as REST, GraphQL, MCP, and A2A.
Proven track record of building and mentoring high-performing, self-sufficient engineering teams in a dynamic, distributed environment.
Comfortable leading strategic engineering initiatives for AI-driven, developer-centric platform products involving complex backend infrastructure.
Experienced in managing global engineering teams with strong communication and calmness under pressure.