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Tier-1 brand, metro location, and common operations executive title drive high applicant competition.
BFSI-specific PIN and statement processes limit transferability, though core operations skills are moderately transferable.
Role requires specific complaints, vendor and process experience but no strict certifications or years, so medium strictness.
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Manage quality controls for statement issuance, PIN production, and email validation across 24 product cycles.
Drive process improvements and implement strategies to increase Green PIN and email validation penetration.
Coordinate with marketing and cross-functional teams for timely statement plan deployment and ensure adherence to SOP, BCP, and complaint resolution processes.
Graduation or Post Graduation degree.
Experience in complaint management required.
Knowledge of statementing, PIN generation, and distribution processes.
Work Experience Required: Not explicitly mentioned in the JD.
Experience working in BFSI sector with focus on operations and process management.
Ability to analyze internal performance metrics and implement process enhancement initiatives.
Competent in stakeholder management and ensuring process adherence to SOP and compliance standards.