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Tier-1 employer, generalist finance role, metro Pune, and broad skills increase candidate competition.
Core billing and customer-service skills are transferable, though energy-specific processes limit fit moderately.
Requires SAP/Siebel and customer-service experience, so moderate shortlisting strictness.
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Provide first and second line customer support to key account customers via phone and written enquiries ensuring high first contact resolution and customer satisfaction.
Own resolution of complex customer issues including order processing, sales order tracking, complaints, and supply outage monitoring, coordinating with internal teams as needed.
Manage customer service operational tasks to meet agreed service levels, log and track queries accurately, and identify process improvement opportunities.
Graduate level education or equivalent.
Minimum 12 months experience in customer service environment, preferably handling key account customers in a telephone-based role.
Experience using SAP and/or Siebel and proficiency in MS Office applications.
Work Location: Hybrid (office/remote) in Pune, India; No travel expected.
Experienced in handling customer support for key accounts with strong ownership of issue resolution and escalation management.
Comfortable working with ERP and customer service systems, performing user acceptance testing and process improvement.
Skilled communicator able to manage customer expectations and build relationships with internal stakeholders and external customers.