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Mid-level SaaS L&D role in Chennai with common skills and hybrid location, attracting moderate applicant density.
Role requires SaaS product training and customer-facing enablement, moderately transferable across industries.
Explicit 2–5 years requirement plus SaaS and customer-facing experience creates moderate shortlisting rigidity.
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Conduct customer training sessions to boost product adoption and proficiency, including customization based on audience and business challenges.
Manage training documentation, track attendance and follow-up actions using Salesforce CRM.
Collaborate cross-functionally with onboarding, account, and customer success teams to enhance customer retention via strategic training engagements.
2-5 years of customer-facing or enablement experience in SaaS, Education, or similar industry.
Proficiency in virtual presentation tools such as video conferencing software.
Ability to use Salesforce, Slack, Gmail, and Google Calendar for administrative tasks.
Work Experience Required: 2-5 years specifically in relevant customer-facing or enablement roles.
Experienced in tailoring training content to diverse customer personas and business contexts for measurable adoption impact.
Skilled at leveraging CRM and communication tools to track training and collaborate with multiple internal stakeholders.
Able to engage and improve technology adoption across a range of audience sizes, including large sales, marketing, or recruiting groups.