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Specialized PPI operations role, niche skills and lesser-known employer reduce qualified applicant density.
Strong RBI PPI, CKYC, and V-CIP domain requirements limit cross-industry transferability.
Explicit 5–8 years plus mandatory PPI/KYC/CKYC/V‑CIP and regulatory compliance requirements create strict shortlisting filters.
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Own end-to-end operations for PPI customer lifecycle including KYC, CKYC integration, Video KYC, wallet management, corporate onboarding, and closure handling.
Ensure compliance with RBI PPI Master Directions across all operational workflows and maintain audit readiness.
Monitor and improve operational metrics such as KYC funnel rates, CKYC match rates, V-CIP success rates, wallet health, and produce MIS reports for senior management.
5–8 years of experience in PPI operations, digital wallet operations, or customer operations at PPI issuer, fintech, or bank.
Bachelor's or Master's degree in Business Administration, Commerce, Finance, or related field.
Strong knowledge and hands-on experience with RBI PPI Master Directions, CKYC registry operations, and RBI V-CIP guidelines.
Proficiency in Excel/Google Sheets for analytics and maintaining regulatory audit trails and compliance records.
Experienced in managing complex PPI operational workflows with keen attention to regulatory compliance and audit readiness.
Demonstrated ability to coordinate cross-functional teams including compliance, risk, and technology to resolve operational issues and implement enhancements.
Skilled in driving continuous improvement through detailed monitoring of multiple operational metrics and developing SOPs/manuals for diverse PPI processes.