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Mid-level role with moderate brand and broad requirements, despite niche ISO8583 specialization.
Highly domain-specific ATM/core switching and ISO8583 requirements limit cross-industry transferability.
Explicit 4+ years requirement plus mandatory ISO8583, core-switching, SQL, and ITIL experience.
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Support and troubleshoot client issues in a 24x7 high-availability production environment involving ATM Switch, Card Management, and web-based banking systems.
Apply production upgrades independently and maintain adherence to SLAs and OLAs in an ITIL-based multiproduct environment.
Manage release, change, and incident management processes with end-to-end understanding of transaction flows (issuing/acquiring) and customer handling.
Minimum 4+ years of operations experience in a 24x7 high-availability production environment.
In-depth understanding of MS SQL, core switching, and recent experience with ISO 8583 standards.
Experience supporting Java applications and knowledge of Linux commands; Linux environment knowledge is an advantage.
Experience operating within ITIL framework supporting multiproduct environments including ATM Switch/Card Management systems.
Experienced in managing high-availability payment processing environments with strong problem-solving and debugging skills.
Comfortable handling customer communications and support under SLA/OLA constraints.
Familiar with release and change management processes and capable of independently applying production upgrades in mission-critical banking environments.