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Medium: strong employer brand and metro location balanced by niche Avaya/SBC telephony skill requirement.
High: specialized contact-center telephony and Avaya/SBC expertise limits cross-industry transfer.
High: explicit years requirement plus mandatory Avaya Aura, SBC, and SIP/TDM expertise.
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Own design, implementation, and escalated operational support for Synchrony’s enterprise Voice Infrastructure platform, focusing on Contact Center solutions.
Provide strategic direction and leadership for Contact Center and Unified Communication technologies and daily voice environment operations including change management.
Lead integration of third-party voice systems and collaborate on technical challenges with carriers and internal teams.
Bachelor’s degree with minimum 3 years technology experience OR High School Diploma/G.E.D. with minimum 6 years technology experience.
Expert-level knowledge of Avaya Aura Suite and Session Border Controllers.
Strong knowledge of large Contact Center integrations (Call Recording, Workforce Management, CTI, voice routing).
Work hours require availability 06:00 AM to 11:30 AM Eastern Time (US) due to US India team coordination; occasional travel to regional hubs in India may be required.
Experienced in managing large-scale Contact Center voice infrastructure including SIP and TDM services.
Capable of providing technical leadership in integrating complex voice systems and driving operational reliability.
Comfortable operating across US and India time zones, collaborating globally, and supporting cloud migration initiatives in Contact Center environments.