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Tier-1 brand, metro location, mid-level generalist CRM role drives high applicant competition.
CRM implementation skills transfer across industries but sales-module domain knowledge is moderately required.
Mandatory 4+ years plus required CRM implementation and support experience enforces strict shortlisting.
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Support Product Owner, CRM Capability Experts, and C4C Team for Sales and Service modules across countries and regions.
Organize and deliver SAP C4C end-user trainings and maintain/improve training documentation.
Participate in testing activities (User Dept testing, Regression, UAT, Integration), assist with technical requirements, manage data imports, and document bugs and processes.
University degree in Business Administration, Organizational Sciences, Economics, or similar with IT focus.
At least 4 years experience with CRM Sales and/or Service solutions (SAP preferred, Salesforce, Microsoft Dynamics 365, Oracle CRM also applicable).
Mandatory experience in CRM solution implementation and support processes.
Mandatory presentation skills; familiarity with Agile methodology and tools like JIRA; Fluent English; advanced Excel; able to work in global, cross-functional teams.
Experienced in cross-functional, international team environments involving SAP C4C and CRM implementations.
Comfortable managing end-user support, training delivery, and collaborating with technical teams for bug fixes and requirements.
Able to handle testing activities, data quality checks, and process documentation with a proactive and ownership-driven mindset.