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Niche Oracle Fusion Finance leadership role with metro location but limited generalist appeal.
Strong Oracle EBS/Fusion finance domain bias limits cross-industry transferability.
Requires explicit 8+ years, leadership, Oracle EBS/Fusion and ITIL/audit expertise, making filters stringent.
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Lead the operational support and incident management lifecycle for Oracle EBS and Oracle Fusion Finance applications, ensuring SLA adherence and timely issue resolution.
Manage major incidents including coordination of cross-functional teams and communication with business stakeholders during outages.
Oversee service performance monitoring, governance, audit compliance, and continuous service improvement initiatives.
8-12 years of IT Application Support experience with 3-5 years in Oracle EBS and/or Oracle Fusion Application Support team leadership.
Strong knowledge of Oracle EBS and Oracle Fusion Finance modules (GL, AP, AR, FA, CM, Procurement).
Bachelor's degree in Computer Science, IT, Engineering, or related field.
Experience with ITSM tools like ServiceNow or TOPdesk and understanding of ITIL Service Management processes.
Experienced leader in managing global Oracle application production support operations within an ITIL framework.
Demonstrates strong decision-making, problem-solving, and cross-team coordination skills under pressure.
Capable of driving continuous service improvements and managing stakeholder communication effectively.