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Tier-1 brand and Bangalore location increase competition, but senior networking specialization moderates applicant density.
Vendor-specific networking and managed-services context moderately restricts cross-industry transferability.
Mandatory vendor technologies and at least one technical certification create strict technical shortlisting filters.
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Ensure operational continuity of client IT infrastructure by proactively monitoring, identifying, investigating, and resolving technical incidents and problems.
Provide second-line support for medium complexity incidents and requests, maintain SLAs by swiftly restoring services, and manage escalations to Centres of Excellence and other teams.
Collaborate on automation initiatives to optimize routine tasks, support change management, and contribute to trend analysis for continuous service improvement.
Proficiency with Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and familiarity with ticketing tools.
At least one technical certification in the relevant technologies mentioned above.
Bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience.
Work Experience Required: Not explicitly mentioned in the JD.
Operates effectively in a dynamic, client-focused environment with strong planning skills and ability to adapt to changing circumstances.
Experienced in technical second-line support and incident management within enterprise network environments.
Capable of cross-cultural communication and collaboration, with a focus on client-centric service delivery and continuous improvement through automation.