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Tier-1 brand, metro location, generalist security title, and broad managed-services requirements drive high competition.
Security operations skills are transferable across industries but domain-specific, so medium sensitivity.
Requires managed-services security experience and ticketing tools, so medium shortlisting strictness.
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Ensure operational stability and timely resolution of client security infrastructure incidents within SLA.
Manage security ticket queues using ServiceNow, perform operational tasks, and execute approved changes following risk mitigation.
Collaborate with automation teams for process optimization, provide second-level support, and contribute to incident audits and trend analysis.
Experience in managed security services with working knowledge of security infrastructure and ticketing tools, preferably ServiceNow.
Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.
Work Experience Required: Not explicitly mentioned in the JD.
Workplace type: Hybrid working.
Strong client-focused mindset with ability to communicate across diverse cultures and social groups.
Demonstrated analytical skills to identify issues early, audit incident tickets, and recommend process improvements.
Experience handling initial escalations and collaborating closely with cross-functional teams, including automation.