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Tier-1 brand, entry-level generalist network role in Bangalore increases candidate competition.
Networking skills are transferable, but vendor-specific firewalls and managed-services context increase domain specificity.
Requires specific networking and ITSM skills but no explicit years, yielding moderate shortlisting strictness.
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Provide L1 managed network services including monitoring, incident identification, investigation, and resolution for client IT infrastructure.
Execute maintenance tasks such as patching, configuration changes, and ensure smooth shift handovers to maintain continuous service quality.
Identify opportunities for process optimization, automation, and support occasional project work and disaster recovery tests.
Bachelor’s degree in information technology/computing or equivalent experience.
Basic understanding of network technologies and equipment including Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and routing protocols (BGP, OSPF, EIGRP).
Experience in using ITSM tools and following ITSM processes.
Work Experience Required: Not explicitly mentioned in the JD; Work location: On-site.
Disciplined and prompt in handling support tickets strictly as per defined Standard Operating Procedures (SOPs).
Capable of working under pressure with resilience and good active listening skills to ensure client-focused communication and service.
Adaptable to changing environments and able to work effectively across different cultures and social groups.