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Tier-1 brand and Bangalore metro increase applicant density but role specificity moderates competition.
Networking and ITSM skills are broadly transferable across industries, reducing background sensitivity.
Specific networking technologies and ITSM process requirements exist despite no explicit years.
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Provide managed services to maintain operational IT infrastructure and systems for clients.
Investigate and resolve first-line technical incidents using standard operating procedures and ITSM tools, performing maintenance activities like patching and configuration changes.
Identify optimization opportunities including incident reduction and automation; support project work and disaster recovery as needed.
Bachelor's degree in information technology, computing, or equivalent experience.
Basic understanding of technologies including Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASR/ISR routers, Cisco ACS, ISE, Meraki switches, and routing protocols such as BGP, OSPF, EIGRP.
Experience with ITSM tools and ITSM processes.
Work Experience Required: Not explicitly mentioned in the JD.
Disciplined in managing and resolving tickets promptly following defined SOPs and knowledge articles.
Strong planning skills with adaptability to changing environments and ability to handle pressure.
Client-focused with good communication skills across cultures and a positive, resilient attitude.