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Entry-level metro role at a large global IT services brand with common networking skills increases applicant competition.
Networking skills are transferable, but managed-services processes and vendor-specific devices require domain experience.
Moderate technical filters for networking devices and ITSM, but no strict years or certification mandates.
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Provide managed services support ensuring client's IT infrastructure and systems remain operational through incident and problem resolution.
Monitor and investigate first-line technical incidents using ITSM tools, following SOPs for request fulfilment and maintenance activities like patching and configuration changes.
Identify opportunities for optimization including automation, support project work, disaster recovery tests, and ensure efficient incident resolution with knowledge sharing.
Basic understanding of networking technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and routing protocols (BGP, OSPF, EIGRP).
Bachelor’s degree in Information Technology/Computing or equivalent experience.
Experience Required: Not explicitly mentioned in the JD.
Workplace type: Hybrid working.
Capable of disciplined ticket handling with prompt incident resolution using knowledge articles and SOPs.
Comfortable working with ITSM tools and processes, adaptable to changing environments with strong planning skills.
Effective communicator across diverse cultures with client-focused approach and resilience under pressure.