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Global employer, generalist HR analyst title, and Gurugram metro increase candidate competition.
Requires L&D domain knowledge and Cornerstone LMS experience, limiting cross-industry transferability.
Explicit 1–3 years plus required Cornerstone LMS experience increases resume filtering.
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Handle Tier 1 queries and transactions related to the Cornerstone Learning & Development module, including event/session management, roster updates, login and access issues.
Manage content publishing/modification and reporting in Cornerstone; escalate complex or semi-technical issues appropriately.
Lead client calls and meetings, ensuring adherence to KPIs, SLAs, and customer service standards while improving stakeholder experience.
Bachelor's degree in Human Resources or related field.
1-3 years overall experience in Learning & Development; minimum 1-2 years experience with Cornerstone system in a client services role preferred.
Work onsite in Gurugram, Haryana, India.
Flexible to work night or late evening shifts.
Experience working with US/UK teams is preferable, indicating ability to operate in global cross-cultural environments.
Proficient in managing L&D learning management systems and processes, showing operational ownership of Cornerstone functionalities.
Comfortable working under tight deadlines with ability to handle multiple stakeholders and competing priorities effectively.