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Tier‑1 brand plus visible CI lead role and likely metro recruitment increases candidate competition.
CI skills are transferable, but GSC/shared‑services focus raises moderate industry specificity.
Strong mandatory OPEX/Lean skill requirements without explicit years or mandatory certifications implies medium strictness.
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Lead deployment and adoption of Operational Excellence (OPEX) and Lean practices across Global Service Centre (GSC) functions to improve end-to-end value stream performance.
Design and deliver capability building programs including A3 Problem Solving, Kaizen, Value Stream Mapping, and Daily Management to embed continuous improvement culture and skills.
Coach CI practitioners and business leaders to apply OPEX methods on real business problems and sustain improvements linked to measurable KPIs and enterprise priorities.
Experience Required: Hands-on deployment of Continuous Improvement, Lean, or Operational Excellence in large-scale operations or shared services environments (exact years not specified).
Degree or equivalent qualification in business, operations, engineering, quality, transformation, or related discipline.
Strong knowledge and practical use of Six Sigma and Lean methods including A3 Problem Solving, Root Cause Analysis, Kaizen, Visual Management, and Value Stream Mapping.
Fluency in English with strong communication and facilitation skills for delivering training and coaching across multiple locations and levels.
Experienced in building and scaling OPEX culture and capabilities across complex, matrixed global organizations and diverse functions such as customer experience, finance, and operations.
Demonstrated ability to translate enterprise priorities into structured capability-building interventions, and to measure adoption and impact through defined KPIs and maturity models.
Strong stakeholder management and coaching skills with a focus on enabling self-sufficient teams and applying problem-solving discipline linked to real business challenges and performance gaps.