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Niche Dynamics specialization but Bangalore mid-level role increases applicant density.
Platform-specific Dynamics CRM skills limit cross-industry fit despite transferable functional and delivery experience.
Explicit 6–8 years plus mandatory Dynamics 365 functional/configuration and client-facing delivery requirements.
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Coordinate between client, Valtech, and CRM vendor regarding the MS Dynamics 365 ticketing system.
Gather, clarify, document business and functional requirements and translate them into functional specifications or configuration requests.
Manage and maintain MS Dynamics CRM configurations including business rules, workflows, and catalog updates; provide first-line functional support and issue triage.
6-8 years of overall experience with hands-on functional/configuration exposure to Microsoft Dynamics 365 CRM (Sales, Customer Service, Field Service modules etc.).
Experience managing CRM configurations including entities, forms, views, business process flows, workflows, and security roles.
Experience coordinating multiple parties (client, delivery partner, third-party vendor) and working knowledge of CRM support and tracking tools like JIRA/Azure DevOps/ServiceNow.
Work week aligned to Saudi Time zone (Sunday to Thursday, 11:30 AM to 8:00 PM IST).
Strong functional analysis and requirement gathering skills capable of converting business needs into actionable CRM configuration items.
Experience working in client-facing delivery roles, preferably in tourism, ticketing, hospitality or public-sector digital programmes with client/GCC exposure.
Comfortable coordinating across multiple stakeholders and maintaining clear communication and status updates in complex multi-party environments.