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Niche ServiceNow specialization plus seniority reduces applicants despite metro location and strong brand.
Highly platform-specific ServiceNow and ITIL skills limit cross-industry transferability.
Explicit 10–12 years, ServiceNow expertise and certifications make filters highly stringent.
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Lead design and architecture of the ServiceNow platform aligned with business goals, including customization and development of modules and integrations.
Translate business requirements into ServiceNow technical solutions and functional specifications, collaborating with stakeholders and guiding development teams on best practices.
Provide ongoing BAU support including 24x7 on-call and weekend rotations; ensure platform performance, optimization, and adherence to ITIL and ServiceNow governance standards.
10 to 12 years of relevant experience including hands-on ServiceNow solution delivery and customization.
In-depth knowledge of ServiceNow platform, ITSM modules, customizations (UI Policies, Client Scripts, Business Rules, etc.), and integrations via APIs.
Strong proficiency in JavaScript and web technologies (CSS, HTML, XML), plus understanding of ITIL V3 Foundation and ServiceNow Administration certification.
Work Experience Required: 10 to 12 years; Notice Period: Not explicitly mentioned in the JD.
Experienced technical lead capable of defining platform architecture and translating complex business needs into scalable ServiceNow solutions.
Proficient in multi-module ServiceNow platform (ITSM, HRSD, Employee Centre, Enterprise Risk Management) and agile delivery environments.
Comfortable managing production support including 24x7 on-call duties and collaborating with multi-geography teams (UK/India business hours).