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Mid-level, common operations title in fintech with a 5–8 year band yields moderate applicant competition.
Requires fintech/payments and RBI regulatory experience, limiting cross-industry transferability.
Mandatory 5–8 years plus fintech/regulatory and RBI reporting experience makes candidate filters stringent.
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Coordinate end-to-end cross-functional operations initiatives across Technology, Product, Finance, Legal, Compliance, and Business teams, ensuring alignment and tracking to go-live.
Own and manage L2 escalation desk for complex operational issues spanning multiple teams; maintain escalation SOPs and drive systemic fixes.
Lead and deliver corporate-level and RBI regulatory operational reporting, coordinating with Compliance and Finance teams to ensure accuracy and timely submission.
Bachelor's or Master's degree in Business Administration, Operations Management, or related field.
5–8 years experience in business operations, operations management, or chief-of-staff type role in fintech, payments, or financial services.
Experience in process design and documentation, including building SOPs and operational playbooks.
Experience owning corporate or regulatory reporting in payments or financial services, with working knowledge of RBI regulations and PA/PPI business models.
Strong cross-functional coordination skills with proven ability to drive projects without direct authority across diverse teams.
Experience in regulated fintech or payments environments with familiarity of RBI operational workflows and compliance requirements.
Demonstrated capability in operational process improvement, escalation management, and managing vendor relationships for operational tools.