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Niche fintech payments operations expertise and non-metro location reduce applicant density.
Requires RBI PA/PPI, escrow, and payment settlement expertise, reducing cross-industry transferability.
Explicit 6–9 years plus mandatory payments, escrow, and RBI-regulated experience makes filters stringent.
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Lead end-to-end payment and merchant operations including transaction monitoring, settlement, reconciliation, refunds, chargebacks, and dispute resolution ensuring SLA adherence and regulatory compliance.
Oversee escrow and banking operations managing escrow accounts, bank relationships, daily reconciliations, and regulatory financial reporting with zero discrepancies.
Manage and develop a team across payment, merchant, customer support, escrow, and business operations, drive process improvements, automation, and cross-functional coordination for operational readiness.
6–9 years progressive experience in fintech, payments or banking operations, with 2–3 years in a managerial role.
Bachelor's or Master's degree in Business Administration, Finance, or related field; MBA or professional certifications preferred.
Strong knowledge of RBI PA/PPI frameworks, KYC/KYB, NPCI products and proven experience managing escrow accounts and nodal bank relationships.
Work Experience Required: 6–9 years including management experience
Experienced in leading complex payment operations within payment aggregators, gateways, or RBI-regulated fintechs at scale, comfortable with fast-paced startup environments.
Process-oriented with a strong ability to define SOPs, build dashboards, monitor operational metrics, and handle cross-team stakeholder management.
Capable of managing regulated financial operations including escrow, merchant onboarding compliance, dispute resolution, and customer grievance mechanisms meeting RBI guidelines.