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Tier-1 brand, metro Bangalore location, and broad security skillset increase candidate competition.
Managed-security and ITIL-heavy role transfers across industries but typically favors candidates with enterprise service experience.
Mandatory managed-security infrastructure experience and ITIL knowledge will enforce moderate screening filters.
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Manage and maintain client security infrastructures with a focus on proactive incident identification, resolution, and monitoring to ensure zero missed SLA breaches.
Handle complex, high-priority tickets, perform root cause analysis, and implement problem resolutions while collaborating with clients and providing continuous status updates.
Contribute to operational improvements by creating knowledge articles, training junior team members, supporting automation initiatives, and potentially managing projects within the technology domain.
Proven experience handling complex security infrastructure in a managed services environment.
Strong knowledge of ITIL processes.
Bachelor’s degree or equivalent qualification in IT/Computing or equivalent work experience.
Workplace type: Hybrid working. Work Experience Required: Not explicitly mentioned in the JD.
Experienced in IT engineering within medium to large ICT organizations, with specific expertise in security managed services.
Capable of planning activities and projects proactively with strong client-focused communication across diverse cultures.
Able to work effectively under pressure with flexibility to work extended hours when needed.