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Tier-1 brand, metro location, mid-level generalist operations role attracts many qualified applicants.
Requires specific automotive warranty and supplier recovery knowledge, somewhat limiting cross-industry transferability.
Explicit 5-6 years plus mandatory supplier recovery, parts QA and advanced Excel/analytics requirements enforce strict filtering.
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Ensure adherence to Nissan Warranty policy and procedures across Nissan Customer Service (NCS), Regional Business Units (RBU), and dealers.
Review and approve or reject supplier-submitted 8D Warranty Parts Analysis Reports (WPAR) based on Nissan standards to improve supplier chargeback recovery ratio.
Perform detailed data analysis on warranty claims to identify opportunities for increased recovery and prepare regular reports on warranty recovery KPIs for management.
Diploma or BE in Mechanical, Automobile, or equivalent.
5-6 years of experience including 4+ years in supplier recovery and parts quality assurance within OEM or supplier environment.
Advanced skills in Microsoft Office (Excel, Word, PowerPoint) and strong data analytics capability.
Good understanding of dealer/vendor warranty processes.
Experienced in supplier warranty claim recovery and parts quality assurance in automotive OEM or supplier setting.
Analytically strong with the ability to manage and interpret complex warranty and supplier data efficiently.
Capable of handling multi-system environments with attention to detail and timely reporting under performance metrics.