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Tier-1 brand and metro location increase applicant competition, but niche fraud speciality limits pool.
Highly domain-specific fraud, card chargeback, and regulatory expertise reduces cross-industry transferability.
Requires domain-specific fraud/chargebacks experience, US card regulation knowledge, and team leadership, so filters are strict.
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Manage daily operations, team performance, and process health within fraud operations focusing on compliance with regulatory and banking risk frameworks.
Identify operational risks, improve processes using data analysis and technology, and oversee staffing and workflow to meet quality and productivity standards.
Lead, coach, and develop a large team, partnering with stakeholders to support employee engagement and ensure adherence to operational policies and SLAs.
Experience in Credit/Debit Card Operations and Fraud Operations (Chargebacks) with knowledge of US card regulations and banking Risk & Control frameworks.
Demonstrated team leadership experience managing large teams in a fast-paced environment.
Significant professional experience relevant to fraud operations.
Location requirement: Role based in Pune.
Experienced manager accustomed to overseeing large, complex teams in fraud or card operations within regulated banking environments.
Data-driven and analytically capable of using KPIs and metrics to optimize operational efficiency and risk management.
Skilled in stakeholder management and cross-functional collaboration to align operational goals with wider business objectives.