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Tier-1 brand, mid-level generalist operations title, and metro location increase applicant competition significantly.
Role requires banking fraud expertise and US card regulation knowledge, limiting cross-industry transferability.
Requires specific fraud/card operations, US-regulation knowledge and team leadership, driving strict shortlisting filters.
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Manage daily operations and performance of Fraud Operations team focusing on credit/debit card chargebacks and compliance with US card regulations.
Oversee staffing, workflow, quality, productivity, and continuous improvement initiatives while managing operational risk and compliance.
Coach and develop team members; collaborate with internal and external stakeholders to support business operations and align with SLAs.
Significant professional experience in Credit/Debit Card Operations and Fraud Operations including Chargebacks.
Knowledge of US card regulations and banking Risk & Control frameworks.
Experience managing large teams in a fast-paced environment.
Work Location: Pune, India.
Experienced leader in banking operations with a strong focus on fraud and risk management within credit/debit card domains.
Proficient in analyzing operational data to identify trends and drive process improvements.
Skilled at stakeholder management and creating a compliant, performance-driven team environment.