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Metro-based senior CSM with broad responsibilities and common title yields moderate candidate competition.
Requires oil & gas/EPC domain expertise and certifications, reducing cross-industry transferability.
Explicit 8–18 years and industry-specific certifications/experience create stringent screening filters.
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Drive customer satisfaction and success by managing post-sales engagement, adoption, and change management activities for India accounts.
Coordinate cross-functional teams to resolve escalations, improve account health, and ensure retention and renewal of maintenance and SaaS contracts.
Develop trusted advisor relationships and identify upsell/cross-sell opportunities through continuous customer engagement and business outcome advocacy.
8-18 years of relevant Customer Success experience, preferably in Oil & Gas or EPC domains.
Bachelor’s degree or relevant industry experience.
Experience and/or certification in engineering, construction, project delivery, or business analysis.
Ability to travel domestically and internationally up to 30%, valid passport required.
Experienced in post-sales customer success management with strong coordination skills across sales, implementation, and support teams.
Domain knowledge in Oil & Gas, EPC, engineering, or construction with familiarity in software configuration and deployment projects.
Capable of managing escalations and adoption programs to improve user satisfaction and account health in complex technical environments.