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Strong employer brand, mid-level generalist production-support role, metro location, and broad skill requirements increase competition.
Requires Loan IQ application support experience and banking domain knowledge, making cross-industry transitions difficult.
Explicit 4+ years Loan IQ requirement plus mandatory scripting, ITIL, Linux, and Oracle skills raise shortlisting strictness.
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Perform daily production monitoring, reporting, and incident/request/problem management per SLAs and procedures.
Investigate issues at a high level and escalate appropriately, ensuring accurate ticket data and timely status updates.
Collaborate with stakeholders, maintain knowledge bases, manage change impacts, and drive continuous improvement in production support processes.
4+ years experience supporting LOAN IQ application.
Strong scripting/programming skills mandatory (Linux, Shell scripting, Oracle SQL/PLSQL).
Knowledge of ITIL processes including Incident, Problem, Change/Release management.
Technical skills in RDBMS, UNIX/Linux/Windows, middleware awareness, and basic CI/CD pipeline design.
Experienced in financial production support environments with focus on application monitoring and SLA adherence.
Able to operate within Agile/DevOps models and participate in autonomous feature teams.
Demonstrates ability to coordinate cross-functional teams, manage stakeholder communications, and enhance production stability through automation and process improvements.