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Tier‑1 brand, metro location, mid-level experience and a common support engineering title increase applicant competition.
Medium because networking skills transfer across industries but role requires specific wireless and product support experience.
High due to an explicit 2–4 years requirement plus mandatory Layer‑2/3 Wi‑Fi networking expertise.
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Design, develop, analyze, troubleshoot, and debug networking systems and solutions impacting HPE’s product portfolio.
Triage and resolve customer support escalations via multiple channels, ensuring high customer satisfaction and timely responses.
Build and maintain Layer 2/3 network testbeds, reproduce customer issues, file bug tickets, analyze logs, collaborate with developers, and provide status reports.
Bachelor's or Master's degree in Computer Science, Computer Engineering, preferably with networking focus.
2-4 years of relevant work experience in networking and technical support.
Strong knowledge of Layer 2 and Layer 3 Networking and 802.11 Wi-Fi standards.
Hybrid work requirement: average 2 days per week onsite at HPE office.
Experienced in engineering design tools and software for network component and solution development.
Able to communicate complex product architectures and design proposals to senior management effectively.
Capable of guiding or mentoring less experienced staff and driving innovation in engineering design.