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Strong Tier-1 brand plus a generalist IT operations title yield moderate candidate competition.
Core IT operations and infrastructure skills are broadly transferable across industries.
Required ITIL, ServiceNow, virtualization, cloud platforms and leadership increase shortlisting strictness to medium.
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Oversee design, implementation, and maintenance of IT infrastructure ensuring reliability, security, and uptime.
Lead and manage a team of at least 10 IT professionals including scheduling, mentoring, and performance evaluation.
Manage IT operations including compliance with ITIL processes, use of ServiceNow ticketing system, and infrastructure project management such as upgrades and migrations.
Experience Requirement: Proven experience in IT operations and infrastructure management (minimum years not explicitly mentioned).
Mandatory knowledge of ITIL framework with practical implementation experience.
Experience with ticket management tools specifically ServiceNow (SNOW).
Not explicitly mentioned in the JD: specific degree, notice period, location, or mandatory certifications (though certifications like ITIL, PMP, Cisco, Microsoft are preferred).
Experienced in managing medium to large IT operations teams (min 10 members) and projects involving infrastructure upgrades and security compliance.
Operationally focused on IT service quality, SLA compliance, ITIL process adherence, and continuous improvement initiatives.
Technically proficient with Windows, networking (LAN/WAN, firewalls), virtualization (VMware, Hyper-V), cloud platforms (AWS, Azure), scripting (Shell, PowerShell), and asset lifecycle management.