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Strong employer brand, generalist systems title, and broad infrastructure skillset increase candidate competition.
Endpoint, AD, networking and virtualization skills are broadly transferable across industries.
No explicit years but mandatory infrastructure and virtualization skills create moderate screening filters.
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Provide day-to-day support for desktops, laptops, softphones, and basic server technologies including AD, DNS, DHCP.
Handle incident and service requests ensuring SLA adherence and root cause resolution across LAN infrastructure components like switches, routers, and firewalls.
Support remote and on-floor users, with responsibility for troubleshooting endpoint OS issues and maintaining security compliance.
Basic knowledge of servers and networking protocols including AD, DNS, DHCP required.
Experience supporting LAN infrastructure components such as switches, routers, and firewalls.
Work Experience Required: Not explicitly mentioned in the JD.
Flexibility to work in shifts and coordinate across geographies.
Familiarity with virtualization environments such as VMware ESXi, vCenter, Hyper-V, and Nutanix AHV is advantageous.
Knowledge or exposure to IT asset management is valued.
Candidates with additional knowledge of WVD/AVD, Genesys, and AWS have an edge.