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Mid-level generalist devops role with common title and 3–5 years, moderate competition.
Core infra and NOC skills are transferable across industries, but managed-services shift requirements raise domain specificity.
Explicit 3–5 years plus multiple mandatory infra, virtualization, networking and monitoring tool skills increases shortlisting strictness.
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Manage day-to-day operations and technical support of client IT infrastructure including servers, network devices, and security components.
Respond to and resolve escalated incidents and monitoring alerts from multiple tools to ensure 24x7 system uptime.
Provide mentorship to L1 and L2 engineers and liaise with teams for timely escalation and resolution of complex issues.
3 to 5 years of experience in IT operations or technical support, preferably in an advanced operations environment.
Bachelor's degree in Computer Science, IT, or related field preferred.
Experience with enterprise storage administration (SAN, NAS) and network technologies such as routers, switches, firewalls.
Familiarity with ticketing and monitoring tools like ServiceNow, Logic Monitor, Tanium, NinjaOne, and Auvik, plus certifications like CompTIA A+, Network+, Security+ or Microsoft MTA in relevant domains.
Experienced working specific shift hours including 1st, 2nd, or 3rd shifts and weekends in a 24x7 operational model.
Strong technical troubleshooting skills across servers, virtualization, networking, and cloud technologies including Hyper-V, VMware, Nutanix, Cisco, Fortigate, Microsoft MFA, and email security gateways.
Capable of independently handling escalations and mentoring junior engineers, demonstrating operational focus on incident resolution and client service delivery.